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Falaa things Shipping policy

Shipping Policy

Last updated: September 6, 2025

At Falaa Things, we are committed to delivering your orders safely, quickly, and reliably. We have partnered with Ghana Post to ensure your items are delivered to your nearest post office, making the process convenient and secure. Please read our Shipping Policy carefully to understand how we handle your products, delivery times, and related responsibilities.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive a confirmation email with your order details once your order is successfully placed.

2. Shipping Partner – Ghana Post

We have partnered with Ghana Post, Ghana's trusted postal service, to deliver your orders efficiently.

  • Delivery Method: Your items will be sent to the nearest Ghana Post office to your address.
  • Notification: Ghana Post will notify you when your package is ready for collection.
  • Tracking: You will receive a tracking number via email or SMS to monitor your package.

3. Delivery Timeframes

  • Standard Delivery (within Ghana): 3–7 business days to your nearest post office.
  • Delivery times may vary due to postal service processing, public holidays, or unforeseen events.

4. Shipping Fees

  • Shipping fees are calculated based on the weight and size of your order.
  • Fees will be displayed at checkout before confirming your purchase.
  • Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.

5. Order Tracking

  • After your order is shipped via Ghana Post, you will receive a tracking number.
  • Use this number to monitor your shipment until it is ready for pickup at your nearest post office.
  • Always bring a valid ID to collect your package.

6. Lost or Damaged Items

  • While we partner with Ghana Post to ensure safe delivery, Falaa Things is not responsible for delays caused by the postal service.
  • If your order is lost, damaged, or incorrect, contact us immediately at Falaathings@gmail.com or 0592690229.
  • We will work with Ghana Post to resolve the issue and, if eligible, provide a replacement or refund in accordance with our Refund Policy.

7. Address Accuracy

  • Please ensure your shipping address is accurate and complete, including your nearest post office branch.
  • We are not responsible for failed deliveries or additional shipping costs due to incorrect or incomplete addresses.

Shipping Support

Track Your Order

Need help tracking your package or have questions about delivery?

Contact

Ghana Post Information

Visit Ghana Post's website for more information about their services and locations.

Ghana Post Website

Over 15M customers globally

Stuart G.

Sunday, May 19 | 10:29

Stuart G.
Unboxing by Stuart G.

I went with the lowest priced option/quality, there was one sorta distracting scratch on the screen glass, but I knew for the lowest price option this might happen. Overall very satisfied with the purchase and would recommend to others looking for a quality product at a great price.

Alexander R.

Tuesday, May 14 | 15:42

A
Unboxing by Alexander R.

I got the exception of these and they were everything, including cables and even cables. The quality exceeded my expectations and the shipping was incredibly fast. Definitely worth every penny!

Sarah M.

Friday, May 10 | 09:15

S
Unboxing by Sarah M.

Honestly, I was a bit skeptical ordering online, especially for something as expensive as an iPhone, but this store really surprised me. The communication was excellent from the moment I placed my order until delivery. They sent me updates at every stage, and when my package arrived, it was carefully wrapped, with no damage at all. The phone looked brand new, and the battery health was exactly as described. I’ve already told my friends about this place.

Pjay Mandem

Monday, Jan 15 | 14:32

P
Unboxing by Pjay Mandem

Fast delivery and great quality! My iPhone works perfectly and the price was so much better than other sellers.

Kweku anthem

Friday, Feb 02 | 08:47

K
Unboxing by Kweku anthem

needed a phone urgently for work, and they really came through for me. I placed my order on Tuesday, and by Thursday afternoon, it was in my hands in Kumasi. The phone was spotless, no scratches, and came with a charging cable. I also appreciated the fact that they took the time to confirm my address and delivery details before shipping. Very professional service

Mohammed Zamia

Wednesday, Mar 13 | 17:21

M
Unboxing by Mohammed Zamia

Top-notch service. The seller was patient with my questions, and I got exactly what I wanted.

Genevieve Agyeman

Sunday, Apr 28 | 11:09

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Unboxing by Genevieve Agyeman

I’ve ordered from many online stores before, but this was the smoothest experience so far. From browsing the site to making payment and receiving the product, everything was clear and transparent. No hidden fees, no delays, and no fake promises. My iPhone has been working perfectly for weeks now.

Elizabeth Gamba

Thursday, Jul 18 | 07:56

E
Unboxing by Elizabeth Gamba

Better than expected. The phone is like new, and delivery was faster than I though

Rita Ayoo

Saturday, Aug 24 | 19:30

R
Unboxing by Rita Ayoo

They answered all my questions before I even placed the order, which gave me confidence. When the phone came, it was exactly as described, right down to the battery health percentage. Will be buying again.”

Mohammed Nuhu

Wednesday, Sep 11 | 12:05

M
Unboxing by Mohammed Nuhu

“My third time ordering here, and I’ve never had a single problem. Their consistency in quality and service is why I keep coming back. I trust them completely.”

Louisa Oduro

Monday, Oct 07 | 10:41

L
Unboxing by Louisa Oduro

Got exactly what I ordered, no games, no excuses. I’ll recommend them any day.

DELLIS oforiwaa

Friday, Nov 22 | 16:53

D
Unboxing by DELLIS oforiwaa

One thing I love about this shop is the communication. They kept me updated on the delivery process, and the courier called before arriving. The phone was well-packaged, with bubble wrap to keep it safe. Small details like that make a big difference.

GIFTY Dagba

Sunday, Dec 29 | 08:18

G
Unboxing by GIFTY Dagba

The packaging was so secure, even the courier commented on how neat it was. Very impressed.

Issac Danso

Thursday, Feb 15 | 09:59

I
Unboxing by Issac Danso

wasn’t sure if buying a used iPhone was a good idea, but this store changed my mind. The phone feels and works like new. Plus, they gave me a free screen protector, which was a nice bonus.

Francis Ofori

Monday, Mar 25 | 14:07

F
Unboxing by Francis Ofori

Smooth experience from start to finish. They answered my calls, confirmed my order, and delivered right on time.”

Samuel Ahenkorah

Friday, Apr 12 | 07:43

S
Unboxing by Samuel Ahenkorah

I’ve had bad experiences buying phones online before, but this was completely different. The seller made sure I was happy with my purchase and even checked up after delivery. That’s customer service!

Nana Yaw Owusu

Saturday, Aug 31 | 13:24

N
Unboxing by Nana Yaw Owusu

Best deal I’ve found this year. Saved a lot of money compared to other stores, and the product is top quality.

Esther Nyarko

Sunday, Jul 07 | 17:36

E
Unboxing by Esther Nyarko

My phone came fully charged and ready to use. That might seem small, but it shows they pay attention to details. I didn’t have to wait hours to start using it

Josephine Darko

Wednesday, Jun 19 | 06:52

J
Unboxing by Josephine Darko

This store really values their customers. They do exactly what they promise, and I respect that.

Akosua Serwaa

Tuesday, May 28 | 20:11

A
Unboxing by Akosua Serwaa

This is now my go-to store for gadgets. From the first order to my most recent, they’ve been reliable, honest, and fast. Highly recommend!

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FAQs - Falaa Things
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Home > Help & Support > FAQs

Frequently Asked Questions

Common Questions
What types of electronics do you buy and sell?

At Falaa Things, we specialize in high-quality used electronics, including iPhones, iPads, Apple Watches, and laptops. All our products are sourced from trusted partners in the USA and UK, fully tested, and ready for use.

Do you offer delivery or pick-up services?

Yes! We deliver nationwide in Ghana through Ghana Post. Your order will arrive right at your location, and you can track it using the Ghana Post tracking feature. We do not deliver via bus stations.

Do you provide warranties on the electronics you sell?

Yes! All our products come with a 3-day warranty. If you encounter any issues within this period, you can return or exchange the product as long as it's in its original condition.

Can I track my order after purchasing?

Absolutely! Once your package is shipped, we'll send you a Ghana Post tracking number so you can check the status of your delivery anytime.

How can I sell my device to you?

Simply fill out the selling form on our website, and one of our agents will contact you quickly with a fair offer for your device.

What payment methods do you accept?

We accept Mobile Money (MoMo), bank transfers, and other secure mobile payment methods available in Ghana.

Are your products brand new or refurbished?

We offer high-quality used electronics that have been inspected, tested, and refurbished where necessary to ensure they work perfectly.

Do you offer trade-in deals for old devices?

Yes, we accept trade-ins. Fill out our online form and we'll get back to you with a quote for your old device.

How long does delivery take after I place an order?

Orders are processed quickly and shipped through Ghana Post. Standard delivery takes 1–3 business days depending on your location in Ghana.

Where is your shop located and what are your opening hours?

Falaa Things operates online, serving customers nationwide and internationally. Our customer support and order processing run Monday to Saturday, 8:00 AM – 6:00 PM.

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