Falaa Things operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect

When we refer to "personal information," we mean information that identifies or can reasonably be linked to you. Personal information does not include data collected anonymously. We may collect the following types of information, depending on your interaction with our Services:

• Contact details: Name, address, billing address, shipping address, phone number, email address.
• Financial information: Payment card information, transaction details, payment confirmation.
• Account information: Username, password, preferences, and settings.
• Transaction information: Items viewed, purchased, returned, exchanged, or canceled.
• Communications: Information provided when you contact us for support.
• Device information: Browser, IP address, and other unique identifiers.
• Usage information: Interaction with the Services, including navigation patterns and behavior.

Sources of Personal Information

We may collect information from:

• Directly from you: When you create an account, make a purchase, or contact us.
• Automatically: Through cookies, device information, or usage patterns.
• Third-party service providers or partners: Assisting with payment processing, analytics, or order fulfillment.

How We Use Personal Information

We may use your personal information to:

• Provide, Tailor, and Improve Services: Process orders, manage accounts, arrange shipping, handle returns/exchanges, and offer personalized shopping experiences.
• Marketing and Promotions: Send promotional messages, updates, or show relevant ads.
• Security and Fraud Prevention: Detect and prevent fraud, secure your account, and maintain service safety.
• Customer Support: Respond to inquiries and provide assistance.
• Legal Compliance: Respond to legal requests, enforce our policies, or investigate potential violations.

Disclosure of Personal Information

We may share your information with:

• Service providers who help us manage payments, shipping, data storage, and customer support.
• Marketing partners for promotions and advertising.
• Affiliates or business partners for operational purposes.
• Legal authorities if required by law or to protect our rights and property.

We do not sell your personal information to third parties.

Security and Retention

We use reasonable security measures to protect your information. However, no method is completely secure. Personal information is retained as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights to:

• Access / Know: Request information about your personal data.
• Correct: Update inaccurate information.
• Delete: Request deletion of your data.
• Portability: Receive a copy of your data or transfer it to another service.
• Opt-out of Marketing: Stop receiving promotional emails by using the unsubscribe option.

To exercise your rights, please contact us via phone or email.

Children's Data

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

Third-Party Websites and Links

We may provide links to other websites. We are not responsible for the privacy or content of third-party sites. Visiting those sites is at your own risk.

International Transfers

Your data may be stored and processed outside your country of residence. We ensure such transfers comply with applicable legal protections.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The last updated date will always reflect the most recent changes.