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FAQs

FAQs - Falaa Things

Frequently Asked Questions

Common Questions
How long does delivery take?

We deliver within 2 days anywhere in Ghana. Orders are dispatched quickly, and you'll receive them at your nearest bus station for easy pickup.

Where will I receive my order?

All deliveries are sent to the nearest bus station in your town or city. This ensures safe, fast, and reliable delivery across Ghana.

Are the sellers on Falaa Things verified?

Yes ✅. Every seller on Falaa Things is verified and legit, so you can shop with confidence knowing you're getting authentic products.

What kind of products can I buy?

From iPhones and gadgets to sneakers, fashion, and accessories, Falaa Things connects you to top verified sellers at the best prices.

Do I pay extra for delivery?

Delivery fees may vary depending on the seller and location, but we always keep it affordable and transparent — no hidden costs.

How do I join as a seller?

If you're a verified plug, you can join our network by applying on our websites. We only work with trusted names and Brands in Ghana.

What if I don't receive my order in 2 days?

Our standard delivery is within 48 hours, but in rare cases of delays (like weather or transport issues), we'll notify you immediately and make sure your package gets to you safely.

Can I return or exchange my order?

Yes of course, You can apply for refund within the next 24 hours (sneakers and other fashion accessories) and 2 days for electronic device.

How do I track my order?

Once your order is shipped, we'll update you with details and guide you on how to pick it up at your nearest bus station.

Can I pay on delivery?

Most orders require payment before shipping to ensure security for both buyer and seller. Some sellers may allow cash on pickup, depending on availability.

Do you deliver outside Ghana?

Currently, our delivery service covers all regions in Ghana. For international buyers, we can connect you to sellers — but delivery arrangements may differ.

What happens if I miss my pickup?

If you miss your pickup at the bus station, your package will be held safely. We'll contact you to reschedule collection.

Are the prices cheaper on Falaa Things?

Yes 💯. Because we connect you directly to verified sellers and wholesale plugs, you get the best deals in Ghana.

Why should I trust Falaa Things?

We've built a safe marketplace where every seller is verified. No fake items, no scams — just authentic products, fast delivery, and trusted sellers.